Refund policy

Because our products are digital files that can't be returned once downloaded, refunds work a little differently from a physical store. Here's exactly when we refund.

You're eligible for a full refund if, within days of purchase:

• The file is damaged, won't open, or is missing content listed on the product page, and we can't fix it within 3 business days.
• The product is materially different from its description.
• You never received your download link and we are unable to deliver it.
• You were charged twice for the same order by mistake.

We can't offer a refund when:

• The files were delivered as described and you've changed your mind after downloading.
• The product's listed format or software requirements don't match your setup (please check these before buying, or ask us first).
• More than days have passed since purchase.

How to request a refund

Email or use our contact form with your order number, the email used at checkout, and a short description of the problem (a screenshot helps). We reply within one business day.

How refunds are paid

Approved refunds are sent back to your original payment method through PayPal, in US dollars, within 5 business days of approval. Your bank or card issuer may take a few extra days to show it. Once refunded, your license to use the files ends.